Customer Astonishment Course

Customer Astonishment Course on CD or DVDCustomer Astonishment Course

Hosted by Darby Checketts
Approx. 2 Hours of Training on CD or DVD

Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today's business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driven is the goal. It is essential to build on solid customer relationships, to listen continuously to recognize changing needs, and to earn the right to offer the very best solutions. Your customers expect leadership. As you demonstrate such a commitment, a true spirit of partnership will develop. Brand loyalty will be the result. This course is an overview of the key insights to be found in Darby Checketts’ new book, Customer Astonishment: 10 Secrets to World-Class Customer Care.

Customer Astonishment

w/e-Study Guides

Part#: mk-cusaston | Contents: 1 CD-ROM or 1 DVD or via Online

Format

Reg: $119.00
Sale: $119.00
*No tax except for Maryland (USA) residents.

Shipping: Economy shipping allow 4-7 business days for delivery*

Payment options:

Order securely online or call 1-888-797-4040 (301-589-3349)

All major credit cards (Visa, MasterCard, Amex, and Discover)

PayPal: Pay online quickly with your PayPal account

Company PO's accepted (Net 30); Call for multi-user license

CD-ROM based trainingMultimedia CD-ROM & DVD Based Training:
With CD & DVD based training, the lectures were video taped and then digitized and are presented to you in Full Motion Video, Audio, & Graphics. DVD-ROMs will run only on a computer DVD Drive and will not run on a TV DVD Player. DVD-Video will run on both a computer DVD Drive and a TV DVD Player.

System Requirements: 400 MHz Processor (minimum), CD-ROM Drive (for CDs), DVD Drive (for DVD-ROMs & DVD-Videos) or TV DVD Player (for DVD-Videos), 64 MB RAM, Sound Card. Available Hard Disk Space 200 MB. Windows 98, NT, ME, 2000, XP, Vista, Windows 7, or Apple Mac.

Trainer: Darby Checketts
Darby Checketts is the president of Cornerstone Professional Development, which he founded in 1985. He began his post-college career with Ford Motor Company in Dearborn, Michigan. He later served as Corporate Quality Services Manager for Digital Equipment Corporation in Maynard, Massachusetts. As a division vice president of Wicat Systems of Orem, Utah, he helped to pioneer Computer-Based Training methodologies. He has also served as a manufacturer’s sales representative and as a continuing education instructor at Babson College in Wellesley, Massachusetts. As a consultant and coach, Darby has worked closely with hundreds of leading organizations in 25 countries on five continents. Millions of individuals have benefited from his eye-opening, highly energizing keynotes and educational presentations. Early in the 1990s, he developed the concepts of Customer Astonishment that have helped to transform many organizations. His clients range from federal government agencies to Fortune 500 companies to small and rapidly growing firms in all industries. He is the author of eight books.

Course Outline - Customer Astonishment:

Approx. 2 Hours of Training

1.0 What is Customer Astonishment
2.0 Building a Service Culture
3.0 Customer Service
4.0 Customer Outcome Responsibility
5.0 Customer Need Driven
6.0 Customer Satisfaction
7.0 Customer Astonishment
7.1 Concepts
7.2 Personal Commitment
7.3 Pride Factors
8.0 A-C-T
9.0 Customer Communication
10.0 Course Conclusion
11.0 Customer Astonishment Book Overview

Hands-on, Multimedia, and Self-paced Training
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Reg. price: $119.00
Sale price: $119.00

Format

Product Details
  • Part#: mk-cusaston
  • Contents: 1 CD-ROM or 1 DVD or via Online
  • Economy Shipping: Allow 4-7 business days for delivery*
Payment Options
  • Order securely online or call 1-888-797-4040 (301-589-3349)
  • All major credit cards (Visa, MasterCard, Amex, and Discover)
  • PayPal: Pay online quickly with your PayPal account
  • Company PO's accepted (Net 30); Call for multi-user license
  • *No tax except for Maryland (USA) residents.
Guarantees

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