Customer Service Plus Course
Customer Service Plus Course
Hosted by Lee Miller
16 Training Modules on CD or DVD
The difference between success and failure in today’s business environment is customer service. In this course you’ll learn the basics of customer service and how to consistently provide high-quality customer service.
Trainer: Lee Miller
Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School’s Award for Teaching Excellence. Lee is the co-author of A Woman’s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating.
Course Outline - Customer Service Plus:
Approx. 2 Hours of Training
Module Overview
Setting Goals
Intro to Participants
Dave
Jessica
Customer Service Basics
Customer Always gets What They Want
Section Wrap up
Customer Service Attitude
Section Summary
Customer Service Process
Active Listening
Problem Solving
ABS
Customer Service by Phone
Section Summary
