Customer Service Plus Course

Hosted by Lee Miller
16 Training Modules on CD or DVD

The difference between success and failure in today’s business environment is customer service. In this course you’ll learn the basics of customer service and how to consistently provide high-quality customer service.

Customer Service Plus

w/e-Study Guides

Part#: mk-custp | Contents: Set of 1 CD-ROM or 1 DVD-ROM or via Online

Format

Reg:	$99.00
Sale:	$95.00

*No tax except for Maryland (USA) residents.

Shipping: Economy shipping allow 4-7 business days for delivery*

Payment options:

Order securely online or call 1-888-797-4040 (301-589-3349)

All major credit cards (Visa, MasterCard, Amex, and Discover)

Company PO's accepted (Net 30); Call for multi-user license

Multimedia CD-ROM & DVD Based Training:
With CD & DVD based training, the lectures were video taped and then digitized and are presented to you in Full Motion Video, Audio, & Graphics. DVD-ROMs will run only on a computer DVD Drive and will not run on a TV DVD Player. DVD-Video will run on both a computer DVD Drive and a TV DVD Player.

System Requirements: x86/400 mhz (minimum), CD-ROM Drive (for CDs), DVD Drive (for DVD-ROMs & DVD-Videos) or TV DVD Player (for DVD-Videos), 64 MB RAM, Sound Card. Available Hard Disk Space 200 MB. Windows 98, NT, ME, 2000, XP, Vista, Windows 7, or Apple Mac.

Trainer: Lee Miller
Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School’s Award for Teaching Excellence. Lee is the co-author of A Woman’s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating.