The Art of Active Listening Course

The Art of Active Listening Course on CDThe Art of Active Listening Course

Hosted by Lee Miller
30 Training Modules on CD

Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening.

Trainer: Lee Miller
Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School’s Award for Teaching Excellence. Lee is the co-author of A Woman’s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating.

Course Outline - The Art of Active Listening:

Approx. 2 Hours of Training

Principles of Active Listening

What Makes a Good Listener
Before the Conversation Begins
Cell Phone Exercise
Colleagues

Why Listening is Important

Your Perspective
Interests
Section Summary

Active Listening on the Phone

Differences
Preparation
Telephone Do’s
Focus Exercise
Exercise Answers
Colleagues
Staying Focused
Telephone Don’ts
Encourage Responses
Section Summary

Active Listening for Business

7 Active Listening Techniques
Reflect Back
Clarify
Encourage
Acknowledge Effort
Recognize Feelings
Silence Summarize
Summarize

Course Summary

Hands-on, Multimedia, and Self-paced Training
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