Customer Service Training Series

Enhance Your Customer Service Skills

Good customer service entails meeting the needs of your customer. Customer service involves delighting your customers, building relationships, creating value, exceeding expectations, implementing effective service standards, and keeping loyal customers. This video training series includes roll-playing, interviews, dramatization, and much more.

Overview

Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. This Customer Service training course will help you develop the skills to achieve total customer satisfaction (please call for multi-user license).

Features & Benefits Bring the classroom to your home or office This online video training course provides a classroom learning experience on a computer. Students can play, pause, or rewind the lessons. Lessons are easy and fun to learn The lessons are designed to be easily understood. Animations and graphics keep the student’s interest. Multimedia video training The lectures were recorded and presented in Full Motion Video, Audio, Graphics, & Animations. Hands-on simulations and exams Simulations teach students through hands-on exercises. Interactive pre and post exam questions.

Multimedia online computer class

Customer Service Training Series 2.9 Hours of interactive video training Only $97.00
Session I	Building Customer Loyalty	13 Mins
Session II	Delighting Your Customers	3 Mins
Session III	Building Web Relationships	5 Mins
Session IV	Creating Customer Value	14 Mins
Session V	Crown Your Customers	4 Mins
Session VI	Convenience is Key to E-Commerce	6 Mins
Session VII	Customer Service Strategy	12 Mins
Session VIII	Dealing with Customer Complaints	15 Mins
Session IX	Exceeding Customer Expectations	13 Mins
Session X	Getting to Know Your Customers	17 Mins
Session XI	Getting Customer Experience Right	3 Mins
Session XII	Effective Service Standards	14 Mins
Session XIII	Keeping Loyal Customers	17 Mins
Session XIV	Measuring Customer Service	17 Mins
Session XV	Profits, Not Promises	3 Mins
Session XVI	Understanding Customer Service	14 Mins
Session XVII	Building Customer Relationships	3 Mins
Session XVIII	Good News About Complaints	3 Mins

Multimedia Online Training:
With online training, the lectures were video taped and then digitized and presented to you in Full Motion Video, Audio, & Graphics.

System Requirements: 1 GHz Processor (minimum), High-Speed Internet Connection, 512 MB RAM, Sound Card. Available Hard Disk 200 MB. 800x600 Minimum Screen Resolution (1024x768 or higher recommended). Browser: Internet Explorer 7, Firefox 3.6, Chrome 4.0, or Safari 4.0 or higher. Flash Player 10 or higher. Windows XP, Vista, 7, or MAC OS X 10.5 or higher.

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